Returns & 30-Day Refund Policy
Risk-Free 30-Day Satisfaction Guarantee • UK Consumer Rights Act 2015 Compliant
Our 30-Day 100% Satisfaction Guarantee
We formulate our British supplements with purest ingredients and clinical potencies. If you are not completely satisfied with your experience, you have 30 days from the date of delivery to return your item for a full refund of your purchase price.
1. Statutory 14-Day Cooling-Off Period
In compliance with the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your contract within 14 calendar days from the day after you receive the goods. Our 30-day voluntary satisfaction guarantee extends this period to give you complete peace of mind.
2. Return Eligibility Conditions
- Return requests must be submitted within 30 calendar days of delivery.
- Unopened bottles and pouches must have their original tamper-evident security foil seal intact.
- For opened items claimed under our 30-Day Satisfaction Guarantee, the container must still contain at least 50% of the original capsule count for verification.
- Proof of purchase (order reference number e.g.
VB-UK-XXXXX) must be provided.
3. How to Initiate a Return (Step-by-Step)
Email Customer Support
Contact us at support@verdantbotanics.shop with your order number and reason for return.
Receive RMA & Return Label
Our London team will issue a Return Merchandise Authorisation (RMA) number and provide delivery instructions within 24 hours.
Post Parcel to Our Logistics Facility
Securely package the item and post it to our Milton Keynes warehouse address using a tracked postal service.
4. UK Physical Return Address
Please send all pre-authorized returns to:
Unit 4, Distribution Park
Symmetry Way
Milton Keynes, MK17 8EB
United Kingdom
5. Refund Processing Timeline
Once your returned parcel is received and inspected at our Milton Keynes facility, we will notify you by email. Approved refunds are credited directly to your original payment method (Credit/Debit Card or bank account) within 3 to 5 business days.
6. Damaged, Defective or Incorrect Items
If your parcel arrives damaged in transit or you receive an incorrect product, please report it to our team within 48 hours of delivery with photographic evidence. We will issue an immediate prepaid Royal Mail return label and dispatch a replacement free of charge.